Delete your account or data

Elsie keeps almost everything on the phone. Here's how to remove what little exists elsewhere.

Elsie Family accounts

Elsie Family accounts are tied to the email address you signed in with. To delete yours:

1. Email easylinkcare@fangjet.com from the address on the account, with the subject “Delete my Elsie Family account”.
2. We'll confirm by reply, then delete the account and everything linked to it within 30 days.

What gets deleted: your sign-in, your membership in any paired links, and (if you were the only family member on a link) the configuration, status, and event history for that link. Data held only on the elder's phone is unaffected.

Elsie Home (the home screen)

Elsie Home has no account. Speed-dial people, medication times, and settings live only on the phone:

• Uninstall Elsie, or clear its data in Android Settings → Apps → Elsie → Storage, and it's gone.
• If the phone was paired with Elsie Family, unpairing (Settings → Family) stops syncing. To have the synced history erased too, email us the phone's support code shown on that screen.

Waitlist emails

Email easylinkcare@fangjet.com from the address you signed up with, and we'll remove it.